American Auto Shield Reviews

While driving home from another state our water pump went out on a Sunday. We were stranded on the interstate and had to call a wrecker and be towed to the only place that was open, which was Pep Boys. Pep Boys was able to make the repairs and get us back on the road. I submitted a claim, with receipts, for just over $1,300. My claim was only approved for just over $700. I have a $100 deductible so I should have gotten back $1,200. I would highly not recommend this company. I was told that I should have stayed overnight in a hotel and waited until Monday, when my wife and I both had to report to work, for the claim to be approved rather than paying the claim and getting home in order to work the next day.

American auto shield is a scammer. Did tell you what you want to hear so they can get your money. They do not honor anything on that contract. They're on this get rich scheme by scamming money out of people. My advice to you it ain't worth it. Find somebody else to do your warranty. I was told not to file any more complaints. But that devil in his army ain't going to stop me. One of the representatives I was talking to had a baby in the background. They got some rude people that are working in the customer service department. They need to get shut down. I won't recommend American auto shield to their own Mama. Stop scamming people out of their money. People work too hard for their money.

WARNING! Stay far away from Car Shield and American Auto Shield. They are a scam! They refuse to pay the cost of parts and labor quoted by a certified auto repair facility. A gas pump that costs $875, Car Shield/American Auto Shield only offered to pay $200. The repair facility said it would take 2 hours to fix, Car Shield/American Auto Shield only agreed to pay for 1 hour. Leaving the rest of the cost on us. SCAM! SCAM! SCAM! Stay far away!

2years!!! It’s been 2 years I am fighting with them to honor the contract that I have with them. Car suffered from a timing chain issue. They refused to honor the contract for 2 years. When I took it to one shop they made me pay to have the engine broken down before they could authorize the claim. They then refused to answer the shop. I was deployed and when I came back the shop after not being able to get an answer from American AutoShield decided to not do the work. I called and spoke to numerous people at AAS. They told me I could take the car to any other shop and get it done.

Don't waste your time purchasing a warranty through them. They will do absolutely everything they can to stick you with the repair. They require that the part in question be removed completely before they will authorize a repair. What they don't tell you is once the part is removed it's at their discretion whether they will honor the claim and pay it.

American Auto Shield an administrator for Carchex will do their best to NOT cover a part. They won't pay the dealer for the part but want to send a cheap knockoff. Yet their own language in the contract will say Like part and like Quality. Knockoff parts are seldom of like quality as they are copied parts and most don't even do any testing. So when they won't pay for the part at a Dealer you have to take vehicle somewhere else and then they won't pay the Diagnostic they already approved because I didn't get the repair there. They actually can't even interpret their own contracts properly. One person will say it's covered and then a few hours later they tell you that No it's Not covered.

I had a warranty with American Shield the I paid a diagnostic charge to check my vehicle. They found the problem that it was the needed to be replaced. The dealership sent all the info that they found and the adjuster basically told them that in order to get it replaced they would have to tear it down and I would be responsible for the tear down. Dealer told me it would around 2000.00 to tear it down and if it was not something that is covered I would be responsible. What it has is a broken timing gear and the policy I have says it is covered. They are basically telling the dealership they don’t know what they are doing so I am going to be filing a lawsuit against American shield for saying they cover parts and do not. Waited almost three weeks for an adjuster respond to dealer. I would not recommend this company. They are crooks.

CANCEL MY EXTENSION AND REIMBURSEMENT AND PAY ME THE DATES. Beware of American Auto Shield Claims Information provided by CarShield. I ask for an amount per month and when you have the problem they disappear and don't respond to me. they reimbursed 0 for an engine problem. I think it's fair to make a class action. to me they created a damage because the repair was waiting to American Auto Shield Claims Information provided by CarShield. now I contact a lawyer to sue them. they didn't give neither tow truck nor rental car. I will make the claim and ask for damages with my attorney in court. Terrible experience.

Purchased a Mechanical Breakdown Insurance Policy from AASI approximately eight months ago. Six months later my vehicle began having shifting and acceleration problems. Immediately I took the vehicle into a local dealership for repair. After completing diagnostics, the dealership recommended replacement of the transmission. AASI refused to accept the diagnostic result and requested further testing at my cost. This was completed and a partial repair was authorized, though the dealership stood by their original recommendation. When the repair failed to correct the issues, AASI was again asked to authorize replacement of the transmission. AASI has requested further testing, again at my expense. Nearly two months later I am still waiting for authorization and repair. Over the years, I have owned many vehicles and repair warranties. This continues to be the worst experience I have had with any such company.

I have been paying for 4 years on this warranty and had not had any problems with car. I had a power train issue and the adjustor did not feel that the diagnosis that the repair shop was sufficient and requested tear down of the transmission. Warranty used section f of need to tear down transmission to make sure it is bad. The mechanic had already diagnosed then an adjustor said no. Why do you pay for service not only did I take it to a shop that was name by them but I had to foot a $400 to be diagnosed that the warranty co did not pay. Lousy lousy service.