Total Auto Protect Reviews

In and around September 21, I had a warning notification pop up about my chassis. I called and made an appointment with Peterson BMW in Boise. This is a very reputable and outstanding BMW dealership. My car was taken in and seen by Peterson BMW on 9-25-2023. They diagnosed the car with several problems with the chassi. There was also some suspension and some other issues.

I called TAP to report a claim on 9-27-2023, filled out all the proper paperwork, sent the report from BMW to them, and waited. Several days pass by with no email or phone notification from TAP so I reached out to them. They informed me there were some paperwork that wasn’t done. Come to find out they had it in their file and didn’t upload it.

So now the claim continued. At this time TAP said they were going to review the claim and send out an inspector to view the car. I waited 4 days and heard nothing from TAP nor had BMW heard anything from TAP. Once again, I called TAP to find out what the status of my claim was and at that time they told me it was denied. I asked him the reason for the denial, especially when they never talk to BMW and said it was due to a WORN part. This is incorrect! Nowhere in the diagnostic report from bmw did it say the damage was done by a worn! The report states it was caused by a broken part! Nobody from BMW told TAP that the cause was a worn part. Actually, Mr. ** the service tech at BMW, told them several times after we received the denial that it was a BROKEN part. This claim is well with in my agreement with TAP!

TAP never sent the promise Inspector. Nor did TAP send me by either email or a phone call the decision of the denial. To this day I still do not have a in writing explanation of the denial. I have tried on several occasions to contact Jason ** at TAP. Jason refused to return my phone calls and finally he responded to one of my emails stating that this had been turned over to a claim department. I called claims department again and then they turned the case over to a supervisor. The supervisor said he will reopen the claim and get back to me in a couple of days. It’s been over a week now and still have not heard anything from TAP. I called Jason once again and emailed him to ask what the supervisors name was. No response from Jason.

Jason and TAP seem to be eager to take your money and answer all your phone calls at the sales point. But when it comes to a claim, it’s a ghost town. In my book this is called a SCAM. I reviewed their Better Business Bureau reviews and there seems to be a lot of other people being taken by the same company. They leave me no other choice but to file and take them to court. Now I have my car sitting at the BMW service department. I cannot drive the car and have a chance to cause further damage. So TAP does not care about your welfare, your car, or any hardship this causes you. TAP will completely ignore you in hopes that you will go away. The way this is being handle seems fraudulent!

They have forced me now to hire an attorney. My attorney has written two emails to TAP on 10-23-23 and 10-25-23. They have refused to respond. My attorney called Jason **, was told that the claim is still under a review. The review was supposed to have taken 48 hrs. It has been over a week. Review opened on 10-17-23 and todays date is 10-27-23 with no response.

I have made every attempt to have a resolution to my claim and they have not responded. My attorney has written an email to given them until 10-27-23 to give us an answer on my claim. The date has come and still no response. I also called TAP at 8:15 am on 10-27-23 and left a message with the answering service. Now I am forced to write reviews an file a law suite against TAP. There seem to be a large amount of complaints with the BBB about the practices of Total Auto Protect. A lot of people money being taken with no services being provided when a claim is filed. I am also filing complaint letters with the BBB, post master general, Delaware States Attorney General’s office and the Delaware Consumer Protection Agency.

This company reviews are fake, once they get your money they never have no intentions on repairing your car… Only 2 people works at this company so that speaks value and the fact that they been in business this long and has yet to grow especially if they offering this five star service. Please don’t waste your time or money, you stand a better chance with CarShield lol.

I purchased my car 3 months ago, got an inspection done at the Maserati shop. I paid cash money for this car so there no way I’m buying a lemon. The only thing was wrong with my car was the steering wheel in which I got it fixed before purchasing the policy. I attached the inspection report to prove I had no preexisting damages. The air compressor went out on this car, they deny the claim and came up with this big lie about the dealership told them this and that but once I got them both on the phone together the story changed, this poor man almost lost his job. These people are con artists that work under different entities so follow your gut feelings. Go to the dealership service department and asked them to recommend a company.

So like a dummy, I pay, and approx 2 days later, a contract shows up, outlining the components of an automobile, with automatic transmission (the motorcycle has a standard shift trans). Several calls to him, now more difficult to reach, and 2 more contracts, exactly the same as the first appear. Totally frustrated now, I call the main number and speak with John, who introduces himself as a Senior Account Agent, and he apologizes, and explains how Louis is relatively new, and that he, himself, will be taking over my account. He also promises a proper motorcycle contract will be sent out by next day.

A week goes by, nothing, persistent phone calls go unanswered, e-mails go ignored. At his point, all I want is my money back. With no response from the company, I was forced to go thru my bank debit account, and have VISA return my money, which they did. I since found another policy, that offered more coverage in parts/components, with no mileage cap, for $250 less. There are better policies out there - keep looking.

Original Review: I already spoke to their representative twice. I paid thousands of dollars to buy ext warranty for my Panamera turbo. Unfortunately found two repairs requested by my dealership service center. I am having hard time dealing with the representatives from this company. They don't have any background or knowledge on the repair, use keyword from repair description and look up policy document to deny claims. Last time they agreed to one repair now when repair center called again they denied it again. I am totally stressed and what is the point of buying warranty, paying lot of amount. So far there are no valid reason for denial. All repairs are covered by their policy document but still denied. Trying to contact them again and also trying Illinois consumer protection agency if they can help as well.