TaxSlayer Reviews

I assume that this is the worst tax prep website available since I cannot imagine any that could be worse. My tax returns include a schedule C (self-employment) so, thinking that it would be easier, I went through the entire process using their help method with its "guaranteed maximum refund" and it came out to my owing over $5,000, which was more than I had ever had to pay. So I started over, filling in my expenses directly and I came out owing $500. Also, there was no way to save a page. The only option was "continue" which meant that if I returned to a page it was often blank and I had to reenter the same information again and again.

TaxSlayer states no fee for certain users. My college age daughter who has a couple of W-2s for marginal income from summer work and part time position on campus has recently had her tax refund charged for

I expected there to be a charge but the number of stupid unnecessary add-ons I had to unsubscribe from was annoying to say the least. There was a box to uncheck to not sell my information to marketers which is deceptive to again say the least. Finally when I get through the whole process I cant print my own tax return without shelling out even more money. Absolutely would not recommend. Try another product or file by hand. It's worth it to not give them another cent.

Updated on 03/21/2023: Then, they refunded me $63.20 instead of $99.85. But according to my selection - I used the basic/simple plan - it should be $63.20 (only reported for my Nebraska State w2 without other issues included). Again - I won't use Taxslayer again - terrible experience and cost more than I needed.

I'm trying to do my part-year state returns and the program allows for no user allocation of wages. The software leaves some wages unreported. Trying to get someone at TS to help takes forever and they don't seem to know anything about how to do taxes. In past years, as this year, I've noticed they keep changing the software throughout the tax season. Would be nice if they could have write the software correctly from the start!

I created an account. Put all my personal info in. I was told it was successful. When I attempted to log back in, it said, "There were no records matching the criteria I provided." I was linked to the software through...there you have it.

Just like in last year's return, Taxslayer is filling in random numbers for Line 38 of the Michigan Home Heating Credit. They are not using Table A from the instructions as they should. I was the first to bring this to their attention last year and again this year. So their 100% Guarantee is false advertising. I claim 2 exemptions for State as my adult son lives with me, but he is not on the lease and does not share in the rent. If someone else DOES share in the rent, then this line needs to be recalculated. Taxslayer is assuming that just because I claim 2 exemptions that we share rent and we're all on the lease. It's a wrong assumption.

I've used a variety of electronic filing services before and TaxSlayer is by far the worst one. If you'd like all of your deductions and credits skipped out on, then this is the one to pick. Sure, the UI looks good but the user experience is awful. None of it makes sense. You can't even find the stuff that you're looking for/need the reason why you're filing taxes in the first place. The biggest irony is this program will say congratulations, even when it fails to do the simple things that you'd expect from any sort of tax filing service. I would never recommend this company and their program to anyone. Unless they don't mind not receiving the tax return that they deserve. I would give it -1 Stars.

I finally received a clear explanation from TaxSlayer about what they believe is the error involved, and it was not on their part but on the part of the IRS. They also explained that their "IRS Inquiry Assistance" is only to "research, review, and suggest next steps". I did have to ask, after 4 emails with unhelpful responses, for my inquiry to be bumped up to a supervisor; after that is when I got the very helpful, clear, and very prompt responses. I did reach an IRS agent today after multiple attempts, and although it took over 4 hours on the phone, he did finally determine that the extra tax was indeed a mistake on their part and will be corrected.

I’ve used TaxSlayer for my past two years' tax returns. My returns are very simple, no additional forms, just 1040. Both of my returns had errors that resulted in me owing money (plus interest) to the IRS. The first time, I was able to see what the error was, I made a mistake that could have easily been avoided with more detailed info about the entry. This year's error, I cannot explain at all! I have no idea how the amount entered on my return was calculated. I will not use it again.