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About A3 Smart Home
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A3 Smart Home, formerly known as SAFE Security Systems, is an all-in-one home security, automation system and monitoring provider. The company’s services work with most major security systems, and it offers identity theft protection and service plans.
Pros & Cons
Pros
- Easy self-installation options
- Systems compatible with hardware from other providers
Cons
- Monitoring plan required
- No outdoor cameras
Bottom Line
A3 Smart Home offers multiple home security packages that offer compatibility with additional hardware. It does require a monitoring plan and lacks outdoor cameras, but is a solid option for whole-home monitoring.
Featured Reviews
My elderly grandmother, unknowingly signed a 60 month contract with Safe Security. [The representative] was very courteous, helpful and provided me with the documentation I reques...
Read full reviewI have had Safe for over 6 years and I recently moved and tried to cancel my service and have had the worst customer service experience ever! All of the 3 reps I have spoken to ha...
Read full reviewWhat is A3 Smart Home?
A3 Smart Home is a home security company that offers whole-home automation and protection. Its plans include a broad selection of features, from video surveillance to environmental monitoring that detects floods and other hazards. The company provides self-install kits along with virtual support during the installation process and a step-by-step installation guide. Each kit comes with a yard sign, window stickers and a free mobile app.
Unlike other brands, A3 Smart Home security systems work with hardware from other providers. This company is best suited for consumers looking for complete home monitoring, especially those who already own security equipment from other brands.
A3 Smart Home packages and price
A3 Smart Home offers three package options, all of which require a monthly monitoring plan. Prices below are accurate as of the time of publishing.
- Essential Security Self-Install Kit: Includes a control panel, motion detector, smoke detector and four entry sensors. Other products that are compatible with the system include a carbon monoxide detector, siren, key fob and glass break sensor. This package costs $17 per month on a three-year contract and requires a $19.99 per month basic monitoring plan.
- Contemporary Video Self-Install Kit: Includes everything in the essentials kit plus an indoor camera and smart gateway. Other products that are compatible with the system include a streaming video recorder, video doorbell and wellness camera. This package costs $23 per month on a three-year contract and requires a $29.99 per month smart monitoring plan.
- Ultimate Control Self-Install Kit: Includes everything in the contemporary kit plus a panic button, smart plug and smart lock. Other products that are compatible with the system include a streaming video recorder, video doorbell, flood sensor and wellness camera. This package costs $34 per month on a three-year contract and requires a $29.99 per month smart monitoring plan.
A3 Smart Home FAQ
Do you have to install A3 Smart Home’s security systems yourself?
Yes, A3 Smart Home packages need to be self-installed by the customer. The company offers free video support from certified technicians and a downloadable step-by-step guide to make the process as easy as possible. The company website estimates that installation takes between one and three hours, depending on the number of devices you’ve ordered.
Can I use A3 Smart Home without monitoring?
No, all A3 Smart Home packages require either a basic or smart monitoring plan.
Does A3 Smart Home have outdoor cameras?
No, A3 Smart Home does not offer outdoor cameras in any of its equipment packages. It also does not list outdoor cameras as compatible with its systems.
Does A3 Smart Home call the police?
If your alarm system triggers or if you manually request help, A3 Smart Home calls the police. Its professional monitoring center can also summon the fire department or medical assistance.
Is A3 Smart Home a good security system?
A3 Smart Home could be the right security system for people who already own alarm equipment and those who want whole-home monitoring services. It does require a monitoring plan and may not be a good choice for those who want their home security system to include outdoor cameras.
A3 Smart Home Reviews
ConsumerAffairs has collected 113 reviews and 55 ratings.
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Reviewed Oct. 12, 2023
In December of 2022 we decided not to proceed with A3 Smart Home switch to 5G! We spoke with several A3 sales reps back then and informed them no that we're not interested. There has been no alarm signal to our home for the past year but we were still being charged for home security. I called to complain and was told they tried to send a signal every month but our alarm system didn't respond. A3 said I didn't cancel service and I responded how can they charge for a system that's not being monitored? How can A3 get get away charging consumers for a service they're not providing? I was told it's still my fault and they'll be sending me to collections for monitoring a system they're not monitoring. STAY AWAY FROM A3 SMART HOME!!!
Reviewed March 17, 2022
I called to cancel service recently after being a loyal customer over 12 years. I stated I planned on installing self-monitoring equipment and was told they could install equipment and I could self-monitor after paying off equipment. I called nine weeks after installment to pay off equipment and end monitoring service and was told I cannot self-monitor without paying monitoring fee. As requested they removed equipment; however, they did significant damage to my property and refused to repair damage. They also refused to replace the keypad that came with my home and was in working order when I purchased my home. I strongly do not recommend this monitoring company. The customer service has significantly declined since my initial start with this company.
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Reviewed Feb. 22, 2022
Billing has not been correct regarding Remaining Equipment Balance (initial equipment cost amortized over 36 months per the signed agreement) for over 13 months. Customer service has not been able to make any corrections and says billing department is responsible. However I am not allowed to communicate directly with billing department, so the merry-go-round continues.
The amounts billed monthly (and paid through my credit card via AutoPay) were correct until December 2021 for which no invoice was generated by A3. The January invoice amount was correct, but the amount charged to my credit card was $18.18 less than the invoice. The Remaining Equipment Balance, which should be reduced by each month's payment (per the signed agreement) actually increased by $367. No explanations --- No communications --- No payment by me since I cancelled the AutoPay feature. I sincerely hope they cancel the agreement for nonperformance on their part and I will get another security company that values their customers.
Reviewed Feb. 19, 2022
I received a message from A3 to say I needed to update my system because our system is working off of a 3G signal and companies are shutting down those towers. I agreed to update and for them to send the equipment needed. 4 months later I received another notice about the same thing. I called them to inform them that I had not received my equipment yet and to send it once more. By now it is in February and the service was going to expire on the 22nd of February. I was informed the equipment will be sent overnight and I should be o.k.. That very same day (4 hours later) they called back to inform me that they do not have the equipment or a tech to complete the revision and decided to cancel my service. Without any any options. Now I don't have security and need to install new equipment with a new company.
So much for 27 years of payment that was never used or needed. I also just received an email stating that I chose to cancel my service. A3 discontinued my service. I didn't cancel. I am not happy with this result and asked them to give me options which they gave me none. Thanks A3/Safe security. I hate companies that don't provide required service for what you pay for and expect. This is disrespectful.
Reviewed Oct. 12, 2021
OMG-Had our current router fail and installed a new one-Was able to fix panel with new router but unable to get camera to reset to the router-The folks recommended that I get up on a ladder and reset camera-I am 80+ years old-live in the country and no longer can climb a ladder--Asking for help here-Looks like they will only respond if I want them to come and get equipment-These folks do not have a clue of what is going on in the real world-Should be sooo easy to reset the camera without getting a ladder truck out to our house?? Been an AAA customer since the 50's-We are at our wits' end!!
Reviewed Dec. 26, 2020
Had the smoke alarm moved to a different location last week, because the first time it happened. I was taking a shower,, and it went off. I fell on the floor trying to turn off the system on my phone and I end up bruising my right arm, and my buttocks. The system is sensitive and it doesn’t know the difference between steam and smoke. And AAA told me, the system recognizes it as heat, and I was fine with that. So they did a courtesy to check it out and moved it far away from the kitchen and bathroom. And I was told by the technician it’s not going to go off. It suddenly went off about 4 times today, while I’m watching television in the living room. And it's raining outside, and cold, and all of the windows are open, and I’m not even cooking.
When I cook, I have the blower, the windows and door open. Luckily I had my phone next to me to turn it off. AAA called, and explained to her the situation. She said she was going to turn it off, but it went off again about 2 times, then I went to get a chair, to pull the whole thing down, and even removed the batteries. I even took down the one I had originally. I called them again to stop the fire department from coming, because there’s no fire. I can hear the fire engine, and I went outside. My neighbors are looking at me, to see what’s going on. I told AAA what a lousy system, and that I’m going to cancel. Luckily I was home when it happened.
Reviewed Oct. 22, 2020
Contract with updated equip date 4/2019. It is clear that Safeguard was high value company now purchased by A3 (aka AAA Security) is becoming typical large corporation of sales not services. 9/2/20 keypad message and beep: I called them, they said no issue found, I said the abbreviated code looks like not signal. 9/9/20 keypad beeping at 2 AM. I called them during the day and after 1.22 hour call to them they said the equip can not accept radio signal. I would need to pay to update. REMINDER security signal failed and I did not get a call, I had to call them. This did not make me feel secure! I was walked thought how to disconnect the backup battery to stop the keypad signal beep saying no signal!
9/11/20 proposal was sent with for new equip, very expansive. I called and said, "No thanks." They offered a discount, I said, "No thank," as it was clear that the monitoring did not know we were offline, I had to discover that and call in and it took 1.22 hours to determine the issue. Not leaving me feel secure. 9/21/20 Sales email: Has anyone gotten back to you since the retention department reached out to me to offer you a free installation and 50% off the 2 keypads. This will dramatically reduce the monthly price down closed to $44.00 per month approx. 9/22/20 customer experience called me to ask if support/services called me. Answer was no. Since then I have asked to stop the contract 4 other calls were made and I was told it would take up to two weeks for a customer retention person to call be about that!
10/16 I was told that the a refund for the last quarter bill would be refunded. I asked that they I have some sort of written confirmation that the contract is ended and will they collect the equip or say it is not wanted per 2.5 of their contract. I am worried they will activate the billing /contact again. It is very clear that the company is very disjointed. 10/19/20 received the first automated call saying radio signal not found. 10/21/20 a very junior salesperson called say; did you know as a A3 customer you qualify for updated... I stopped her and said I have fired A3 for failure to deliver monitoring and equip that failed without warning.
Reviewed Sept. 28, 2020
A3 took over Safe Security, our original alarm company. We took out the alarm for our elderly mother and sister. Mom died, sister moved and, because of covid, we could not arrange a closing date giving A3 30 days notice. The rep told us if the new person, who wanted to keep the alarm, took over the account we would not have to pay for an additional 30 days. We gave the new owner all of the information but A3 talked him into taking out a new account telling him 'they could not find the account he was talking about'. Thereby ensuring they would be paid twice for a residence that had one alarm. How we know is the salesman called us, in error, looking for the old equipment but had the new owner's name! We had to pay so our credit rating would not be affected. NOT ETHICAL.
Reviewed May 5, 2020
Cross-out the automatic renewal clause in the signature block before signing the contract. I was under the assumption that I was a free agent after first year. When A3 increased my monthly dues after the end of my contract, I took my time in canceling or renegotiating my contract. Now, I cannot cancel the contract that I didn’t know I had, unless I pay the full contract term!
Reviewed March 21, 2020
I give it a 1 star only because I cannot give it zero star. I have tried to have a service that I did not request removed from my bill for over 3 months. I request the removal and was told that I have to give 30 days notice, which I did, but I am still being billed for the service (SF SAFEid Individual Plan). Their customer service team are a bunch of lying arrogant individuals. I was a customer for this company for over 12 years and I am cancelling their service. Don't ever do business with this company.
A3 Smart Home Company Information
- Company Name:
- A3 Smart Home
- Formerly Named:
- SAFE Security Systems
- Website:
- a3smarthome.com
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