Premier Auto Protect Reviews

Purchased a Repair Assist Plus Warranty as offered. The guy on the phone told me its a new product and showed its similarity with one of their plans except few items are not included. I asked for the coverage details and he said it will be sent in the handbook together with members ID which both arrived almost after 3 weeks. But there's no coverage details in the handbook. So I rang, sent messages both email & SMS but no reply. The handbook has a Drive America on the front for the Repair Assist Program but the service contract from Premier Auto Protect is issued by Omega. Until now, there is no reply after repeated communication attempts. I could not understand this company has been given a positive reviews but in reality it seems like they are non-existent at all as their communication/customer service is very poor. I can not recommend this product and hence, Premier Auto Protect.

I would STRONGLY suggest to not purchase any warranty through this company they have not helped me at all. I bought a 2017, Volvo XC 90 and the turbo was about to go out in my car and that has to do with the engine and I called and asked them if was under the warranty. The person I spoke with said yes, so I took it the Volvo dealership. I called them when it was time to do the repairs and they told me “they would only pay 74/25 percent of the cost of repairs IF they feel like it!” WHO DOES THAT?? This warranty is a rip off an extreme headache. I’m paying a chunk of money every month for you guys to cover a certain percentage?! NO! There should be a set deductible and call it a day, but no you guys are scamming people out of their money. Beware please.

I purchased a 2015 Expedition 107,000 miles very clean and well kept. I searched for an ext. warranty plan better than the one the used car dealer was selling. I thought I had found it with Premier Auto Protect. They were the only one I could find that would sell an Exclusionary Policy, which I purchased. I added the emissions and tech coverage at extra cost as well. They said I would have a 30 day and 1000 mile waiting period before it would be covered. I Purchased the warranty on 8/16/2023. On Saturday, September 23, 2023, with 1,078 miles since purchase of warranty, the truck’s front end suddenly started acting strange. We thought it was a tire off balance or something like it. Went to Fort Worth Auto Garage and left it for them to diagnose.

We took a trip to Arkansas in April 2023 prior to our trip we had a water pump leak that cost us 3 hundred dollars out of our pocket. While on the trip we experienced a wheel bearing failure that cost us 8 hundred dollars for a tow. Then an additional 3 thousand dollars in should have been covered multiple parts that Premier would not cover unless a representative inspected the damage. Even after Midas had sent pictures of damaged parts. Stay away from this company and maybe others. Can't be diligent enough not to be taken. Just read reviews!

To start, I was told when I got a hold of Customer Service that I didn't have the right acc. # and was told to call back the following week. I did have the right acc. #, so apparently he just didn't want to deal with me at that time. When I did get through to another #, they took my information and would give a call back. On the call back, there was no one on the line. This happened to the garage as well. Finally I was informed I could go to a website to fill out an application. After that it was at least a week of back and forth with garage before they came to an agreement. They did not believe I needed a water pump as well. What they did agree to pay, I am still waiting on that.

Although it took a month, they paid my claim. I am a very happy customer and I will purchase a Premier Auto warranty every time I buy a used car!!!!

I purchased my warranty with this Company in 2022. Last week was my 1st time having to use it. I called Premier prior to taking my vehicle to the repair shop, and stayed on hold for about an hour before the phone hung up. A rep called me back and I told him that I was needing to have my vehicle looked at by a repair facility and what I needed to do on my end. So the rep told me to take it to a licensed repair facility and have the repair facility call them. I took my vehicle to the repair facility on 4/19/23, the repair itself wasn’t going to take too long. I called the repair facility on 4/21/23 to get an update and the repair man said that he’s been waiting 2 days to get authorization from Premier to start on my vehicle. He stated that he’s called and emailed them numerous times since my vehicle has been in the shop.

Purchased the top auto warrant Premier offers. The first time I've used it and my 2017 GMC Yukon (70000 miles) has been in an top-rated ASE certified shop for four days for a failed starter motor. This repair should have taken 2 hours including testing. My vehicle has been at the shop for four days now! Premier keeps telling the shop to perform more test, when they jumped through all their hoops for the testing, then they want time to review the test findings? The next day the shop tries to get approval AGAIN, and after a full day, Premier now wants a picture of the starter in the vehicle????

Very friendly staff, timely and professional. Would definitely recommend them. Very nice people and they know their stuff!!! When I was in doubt they explained everything very clearly. The only people I would recommend to my family and friends.

Hi, I was looking for an extended warranty, and I found Premier Auto Protect. They were so great and helped me so much. They got me a great deal even though I have a lot of miles on my car. I am very happy!