Portfolio Protection Vehicles & Services Reviews

P.S. The issue we have with the Ford truck is that the back brake light keeps going out. We have repeatedly changed the light bulb on it and that doesn’t work so we need the whole light and the other components just replaced under warranty. This is a safety issue matter for us when we are driving our truck. They need to honor their insurance and stop ripping people off. So much greed in this world!

Fast forward to this year, 2023, we had to use this sca-mpany for just minor repairs and so the car went to the dealership and had to sit there for almost 2 weeks. The warranty came with rental car coverage that until this very recent event, we had no idea what they would and would not cover but just to give you the full picture, They say they would cover a rental 'reimbursement' for a glorious $35/day for 5 glorious days per occurrence. And, NO! They do NOT deal with any of the major rental car companies to provide you the rental car. You have to figure out your own budgeting for that so you don't end up paying so much for it.

In these days, the average $ amount for the daily rates with the major rental car companies is set at $69/day + fees which results to you paying for more than they would reimburse you for so we ended up going thru a ridesharing platform to rent a car from as it was the only way that this $35/day rate would fit the budget. A day after everything was done and we got the car back from the dealership we decided to give these scam artists a call to initiate that reimbursement process and it turns out that "According to their Contract" rentals from the major car rental companies are the only ones that qualify for the reimbursement coverage.

Long story short, due to that minor 'warranty' claim repair, we ended up with a total loss of more than what this sca-mpany had to pay that dealer to fix that issue! Because to top it off, PORTFOLIO puts a Cap on the labor rate that is conveniently much lower than the labor rates for auto repairs! None of these said contract terms are on any paperwork that was signed to hire this sca-mpany! They just like to play these games and dictates which gets covered and how much you will be covered for when you end up using their PROTECTION! Whoever might get to read this, do yourself a favor and DO NOT EVER deal with this sca-mpany PORTFOLIO PROTECTION warranty company. Save your hard money and you'll get a real peace of mind. I really DO WISH that KARMA gets this sca-mpany bad and all their phone minions who reacts to upset customers while trying to protect their evilness.

Calling in to the office was the true nightmare. I would call one number only to be bounced to a different office only to be bounced back & then to end up at a automated machine. I was finally able to speak with someone who mentioned the best course of action would be to send in the copies of the paperwork the mechanic had me take photos of and email them in.

Ok so I did that & received an email saying that I should have the service dealer call in to discuss it. I called the technician and explained everything, and he mentioned he'd give them a ring. Technician calls me back and says he's tried however they've put him on hold for almost on hour and couldn't remain on the line because he had to get back to work.

After hearing this I took it upon myself to call directly and ask what's going on & again, another lengthy phone call consisting of them not being able to find the paperwork I emailed in, incorrect information about the car problem (they kept saying it was the starter but I had to correct them that it was the alternator that was stated to be the issue), arguing that a faulty alternator is covered by the warranty (I have the Plan B Exclusionary of Portfolio Horizon which covers just about every mechanical component) & finally once again to have the service dealer call.

I give my dealer a call and ask the technician to call again to a new phone number that was provided. To my disappointment, the tech calls back to tell me that they denied the claim and they wouldn't say anything other than what is already known & that I should call if I want to discuss the claim. So we end up going back to square one & that's how my whole experience has been with this company. They have you call & waste hours of your time only to end up telling you your dealer needs to call. When the dealer calls, they discuss with them that you need to call. & you keep doing this back and forth wasting hours of your day to get nowhere. An absolute nightmare, if you are buying a new car forget about getting this warranty. You're better off just paying out of pocket.

The day my wife and I purchased our 2018 vehicle we were required to sign and initial numerous documents before we could get on the road with our new vehicle. I believe the Ford Salesman took advantage of our good nature and the state of mind we were in purchasing our first new truck. I believe this practice is fraudulent and this warranty offer deceptive. Between the Ford Dealer and the extended warranty provider my opinion is very low on both. BE VERY CAUTIOUS ON WHAT YOU PURCHASE, FROM EXPERIENCE, A FOOL AND MONEY ARE SOON PARTED AND IT IS REAL EASY TO FALL VICTIM TO THIS.

I was told by Portfolio that they will not be covering the repair since it is a pre-existing issue caused by the wreck. I asked them how they can know for sure that it was caused by the wreck since it was a LOOSE NUT. For all they know, it could have been from wear. Would they send out and adjuster to MAKE SURE?! Not that either! They basically admitted in roundabout words that anything that wears out won't be covered!

What's the point of covering my car if you won't cover anything that wears out?! If you check the other reviews, they will refuse you for ANY reason! I'm going to by contacting the dealership I bought the car from, and will be asking them to remove this coverage. I'm not paying for something that I won't use. I could just save the $3,500 they charged me on the loan, and actually have it available for when something goes wrong.

When I called, the woman I spoke to was no help and could only tell me that she is just a customer service rep. What customer service? I asked her to speak to someone above her and was called back by Chris who was curt on the phone with me, and at the end of the conversation, I asked him if there was any other recourse for me to argue my case and he flatly said no. When I told him he had been no help, he replied, “OK. Have a good day,” and was done with me. HORRIBLE Customer Service. I’d rather pay full price for repairs than ever use this company again. Spend your money elsewhere.

Current repair shop blamed the problem on the engine harness; said it was not put together correctly and that we needed a new engine harness. Engine Harness IS a coverable expense under the F Hi Tech plan so I was not concerned. Further investigation with the dealer we purchased the vehicle from stated that prior to our ownership there was rodent damage and that dealer repaired (not replaced) the engine harness. While the current repair shop believed it to be a 'shoddy' job, the former dealer said 'it lasted over 50,000 miles.' Rodent damage was not revealed to us when we purchased the vehicle. In addition, prior rodent damage was not revealed to us by the person in charge of inspecting the vehicle in order to be covered by Portfolio, and this person did a very comprehensive inspection of the vehicle.

So, while we were just barely over 100,000 miles, it was enough over that the original warranty was no longer valid. The extended warranty opted to not cover due to rodent damage (even though, as stated, not under our ownership) and we are left with a bill of almost $2,000. I have not received satisfactory resolution from the company that services the contract - not to mention the fact that communication about whether or not it would be covered took almost a year. Our extended warranty has now ended because we reached 124,000 miles. It is my belief that Portfolio should pay for the replacement of the engine harness.