Liberty Tax Service Reviews

This company is a joke, they messed up my taxes and I have been 6 months trying to get this resolved. This is in Michigan, and the Supervisor has given us the run around and cancelled meetings. I do not know what is so hard about getting this fixed.

Liberty Tax prepared my taxes with an extensive error (more than once) that has caused me to owe many thousands of dollars in taxes and penalties to the IRS and the State of Colorado. I only found the error when I received a letter from the IRS, two years from the time I filed, stating that I owed $191,000 in taxes (yes, you read that right), but Liberty Tax (the local office AND the corporate office) would not stand behind the guarantee of making it right, so I had to hire a new CPA to repair the issue (still ongoing) and an attorney to regain the money I paid out because of their error.

I'd used Liberty Tax for a number of years for annual tax submissions. They did not note and advise that my employer had not paid a city tax for the City that I lived at that time. I received a notice from the city stating that I owed them several hundred dollars, plus penalties and interest. We have attempted for several weeks to get a resolution with Liberty Tax. Customer service keeps saying (numerous calls) that they will have someone call back, but nobody will. In the meantime, the penalties and interest fees are increasing.

Took all of my California state refund of 256.00 dollars to do my taxes..criminals!!! Will never let them do my taxes ever again!!!! They never told me the fee was going to be this much, had I known it would be this much I would had never ever used their tax service.

Horrible customer service. Trying to get paperwork back I left With Liberty Tax Fallbrook is turned into nightmare. Stopped by and she said come back in twenty minutes, she could have simply grabbed my items and given them to me. Called next day and she said come by in few hours. I was out of area by then. Call today and now she says she is out of town two weeks!!! Her partner who helps ill, so no one available to give me my pertinent paperwork for two weeks delaying now my tax filing with a different vendor who was less costly. And delaying our much needed refund. Who owns a business with no backup plan to have someone to cover them if they are out of town? The fallout is she is jeopardizing our tax filing causing duress. Very unprofessional and seems vindictive to me to treat someone like this. I do not recommend this business. Very unprofessional.

Liberty Tax was the first and last "professional " I will ever use! They charged me $300 to prepare my 2021 Tax return. The only thing we had was our W2s no other forms. They lady told us we were getting almost $2400 back, and then said it would be $300 for her "hard work". Well, the IRS held up our return for 8 months, and then we found out that the return was actually only $700. I think they purposely jacked up the return to get you to pay the ridiculous fees! I wouldn't recommend this place to even my most annoying neighbor.

I have never hired anyone to do my taxes but, last year (2022) I decided to use Liberty Tax to complete my taxes because I had retired and there were a few complicated financial funds that I wanted to be properly filed with CRA. In short they did not complete the proper required forms or include the full amount of my income from my T4 slip. After I had multiple reassessments, emails and hours upon hours of time on the phone with CRA, I had to payout over $10 000 in taxes along with arrears and interest. This process lasted for 6 months and Liberty Tax (75 Main St., Milton, Ontario) was of no help whatsoever. After speaking to CRA I learned that I still needed to complete all of the required forms after the fact. Liberty Tax is extremely incompetent and obviously lack the knowledge/understanding to properly file your taxes.

The one at 934 S Riverside OR 97501. They are professional, honest, and efficient. They double checked my return, and said I can get free copies and they are there for me all year long. They offered me drinks and snacks.

I loved this service through them. It was fast, it was simple and they keep you updated the whole time on your taxes and what you get back. I will be continuing to use them for a while. I loved it a lot.

Don't use them. Say they will give an advance and never tell you have to go in the store to get one. Did mine online and nothing. Very rude. I'll never go back ever. I paid the money in case I get audited. I hope I do.