GWC Warranty Reviews

I bought a $3,000 policy with this company almost three years ago. The policy was for 3 years or 125, 511 miles/Used/Luxury Package. I recently brought it in a little under my mileage (around 110,000) for what came to be a temperature control issue. I called to ask about what the coverage would be for a rental car, twice. Both times I was told $50 a day or up to $250. Since I had to front the money, and the hard fact that money is extremely tight, I rented a car for only three days. It came to $187. I brought my car in on a Tuesday, this company didn't approve work until the last minute on Friday. Mind you, the car was evaluated the same day it was brought in. Parts had to be ordered and by the time they came in and work was done, my car wasn't finished until the following Thursday.

We finished a work on a customer car, since we started the diagnostic, we mentioned to the company we only take checks. So, we submitted the forms to get paid. At the end of the work, we submitted the invoice and waited to get paid, after a month of keep calling I was told they never received the form for the check payment, so I resubmitted. I waited another month, they said the check was mailed, but since I haven't received it yet, they will cancel the check and reissued another one. Waited another month and nothing, this time they said because they reissued a card payment and then they had to reissue a check, the process is taking longer. I told them I heard so many stories so far, cancel the check and pay me with a credit card, and she said I will have to wait 30 days for them to cancel the check and reissue a new one.

So I'm being told more pics is needed. At this point I request for a adjuster to be sent out. Pictures is not going to help. The axle is bad and there is no visual signs, and if there were it wouldn't be covered. If the boot is ripped or torn it's not covered, if the axle is completely broken it's not covered. But if it's bad and all boots are intact it suppose to be covered. The warranty is making all kinds of excuses to not pay. The rack and pinion is leaking fluid, they are saying that they need to see where it's leaking from. The pics clearly show it's leaking from the boot.

My car broke down on 7/27/23 and had to be towed to the dealership. They said the engine was no good and that they would replace it. After 4 weeks GWC sent a used engine to the repair facility and when they uncrated it, the mechanic stated that it looked like someone used a hammer and a crowbar to remove the engine from the previous vehicle. GWC adjusters have spent the last two weeks "reviewing their options", and when I call in to the office, the customer service representative always says that the adjusters are out and can't take my call.

I bought an expensive Chevrolet Diesel truck used at a dealership. I am a veteran, and retired public safety person. This truck was going to be my last truck I was probably ever going to buy. I have had the truck for about one year. It started to throw the check engine light and the code revealed the EGR bypass valve was going bad. This was actually a service bulletin from GM to be replaced but the previous owners did not have that done. (Not my fault.) I paid the $4500.00 for the extended "platinum," lol warranty because as this was my retirement truck. I wanted to make sure I had peace of mind as GWC says in their fish hook line, "no Worries. Just drive." Yeah.

This company false advertised their warranty policy and did not pay for all issues with my vehicle even when the the policy said it was covered. Beware!! They will find any and every reason not to make a payout under a claim. I was left responsible to pay out of pocket for things they decided not to cover even though the policy says they should. The customer service department lied to us on several occasions, and is only about finding a way to not cover your claim! I got scammed into buying this warranty.

Took my truck 2016 Ford f350 diesel to the dealer for a bad fuel injector problem, they wanted 2300 dollars to repair the truck, I gave them all the info for the warranty claim, the next day I get a call from ford that the dealer, GWC won't cover the fuel injector, I asked why, I was told it's not covered on my plan, I paid over 5 grand for the extended warranty and I can't get a simple fuel injector covered... Needless to say I had to pay the 2300 dollars to repair it, so what was the point of a extended warranty that won't cover a fuel injector?

It's been 3 month I trying to get an answer regarding my claim. My engine needs to be replace and this fixing is covered but they don't want to pay the $10 000 the repair shop is asking. So they never give us an answer and my car is dying at the repair shop. They sent 2 times an expert and my claim doesn't move forward. This company is not a scam but is very close to it. You pay for a service that you will never get. Be careful and never contract with them.

There website says all parts connected to the wheels to make car go yet when you have a bad wheel hub they say it's not covered. Hmm. As far as I know no hub no go so I short over $300 out of pocket. Oil pump 3k. Would only cover 1500. So ya my pocket again. Now my transmission went. They had shop do their leg work and send photos, get estimates and now they're saying that's touch and wanna send out an inspector. Sure I've only been bumming rides to work for 3 weeks so now what's another few days until someone inspects and then another ** excuse I'm sure. 3k for a warranty that in the last 12 months has fought tooth and nail not to pay. In short not looking forward to their excuse on 4/17/23. Keep in mind I have only had the vehicle for 1 year and have spent over 4k out of pocket.

Used car dealer said he's used GWC for 20 years and that they were the best. God helps us all if this trainwreck of a scammer is the best. Towed my 2006 SRX into garage#1 at the end of 11/2022 with a cylinder misfire in two cylinders. Mechanic said get a rebuilt engine because the warranty company would not be worth the grief and GWC will nickel and dime them and not authorize the right way to repair. He passed on taking the job. I tried two other good garages who turned down the work as well.