Fidelity Warranty Services Reviews

The VW dealership sells the contract and you have NO guarantee Fidelity Warranty Services will approve and pay for the repair. I will NEVER sign a contract with them again. Dealers should only sell extended warranties that are honored. Buyer beware!!!

Didn't want to pay for work because mileage was one measly mile over and still within the years that I had on the contract. I advised the dealer that I bought the vehicle from that the truck is going to be used for work so they encouraged me to get protection from this company. If I could go back I would and refuse to work with this company and choose my own, dealerships should choose carefully who they work with because it also make them look like the dealership and the warranty company is running a scam.

I purchased my dream car back in July of 2022. It was pre-owned with a considerable amount of miles and no factory warranty remaining. I was employed by the dealer I purchased from at the time and was convinced that purchasing the platinum warranty would be the best option as the powertrain warranty, which I was led to believe was a different warranty altogether and wouldn't cover a lot of common problems because of the exclusions and what I understand now as "consequential damage". I paid quite a bit for this 2yr, 20,000 mile warranty and thought I was covered for anything. Wrong.

All is resolved.

When I called Fidelity I was told because I bought the warranty that started the year of manufacture and not purchase, my warranty was expired. After calling to price warranties I found I was charged the amount for the date of purchase warranty. When I told them of this, they refused to contact me back.

I spent $3,800 for the 3-year "Platinum" warranty on my 2014 Porsche Boxster S. About a year and a half later, the insulation in the drain gutter insulation in the side panel of my car melted and caused it to plug up, causing water to pool underneath the passenger seat. That caused the amplifier to short-circuit and burn out. I was literally told by the dealer that this was not user error, but instead an obvious design/materials defect. The insulation material should never melt.

Great customer service and accessibility and clear on what they cover and keep their promises. The best car extended warranty out there. Also very kind during pandemic lockdown. Also fair prices and long coverage periods.

I feel for people who bought this warranty and could not repairs paid for. Fortunately, I did not have to use the policy. I can not get a refund of $1899 because I didn't know that the policy states you have to apply for a refund within 60 days of the policy expiring. Seven years is a long time to remember such a thing. The company should be required to send expiration notices in order to sell this insurance in my state.

Purchased the Drivetrain Plus Coverage, wish I would have went with the upgraded Owner Select Coverage. My girlfriend and I had purchased a 2012 F150 Lariat SCrew with the 3.5 Ecoboost engine on 03/11/2019, two weeks later the 4x4 wasn't working, took it to the dealership and was informed the Transfer case and Rear Pinion were shot, Fidelity could have opted to repair said parts, however elected to put in new parts $4016.69 later, three days later took it back to dealership and front 4x4 actuator was bad, Fidelity came thru again, $791.60 later my truck ran fine. Last week 01/27/2021 check engine light came on, brought the truck to dealership, and was informed the Timing chain needed replacement, along with the Cams. Once again Fidelity came thru, and covered the repair bill of $3319.09.

The coverage was purchased through a dealership in 2017. Last year, the vehicle experienced a severe mechanical failure. The engine blew on a highway without any warning signs. Fidelity denied the claim saying it was a failure due to a non-covered cause - overhearing. They didn’t even reimburse us for the rental during the time the vehicle was being inspected by the dealer. Do yourself and your families a favor and stay away from this scam of an organization. The only way they stay in business is they are endorsed by crooked dealers who charge high commissions to sell Fidelity’s garbage vehicle coverage.