Elevation Reviews

I just purchased my solar panels from Elevation this past summer. Overall, I would highly recommend them. I was told upfront that solar is a construction project, so there might be some unforeseen delays that were dependent upon potentially having to upgrade our main panel. I appreciate how they set the correct expectation, and I felt like I was being "sold" by other companies promising the moon and more. Found out that all solar companies deal with the same supply chain issues. The work might take a little longer, but I feel good KNOWING IT'S done right! They have a complete protection package that covers the system itself for the lifetime and they also have a deal with EnergyStar and ASU which I thought was pretty cool. I'm about to get activated next week, but I have been blown away at their approach to my solar project.

There are 1000+ solar companies and I’m glad I went with Elevation. Every sales rep sells the same thing, but they do their own installations and I feel secure knowing they have headquarters/offices in several states. My neighbor bought a system from a company that is no longer in business and I like how Elevation offers a complete protection package. They are backed by insurance which gives me peace of mind.

Rigo and his crew showed up on time, were very professional. They informed me of everything that was being done on my home and walked me through the entire process and answered any questions I had. They did a fantastic job and would definitely recommend.

Diana came out to help my aunt with her Curb app. She did a great job and explained how the newer version works. It’s great to see how much we consume in electricity and how much we produce in solar to offset the usage.

So glad I chose this company for my insulation. They went above and beyond to make sure any issues or concerns were taken care of. They were extremely professional, so kudos to Diana. She educated me on the energy report and should see my bill reduced.

I had a highly frustrating experience with Elevation Solar's customer service. After the installation of solar panels, several vents were damaged. The repair process was a never-ending ordeal. First, they promised to fix the vents on the installation day, but ended up breaking another one. Later, they said the repair would be done during the final inspection, leaving me unsure if they had damaged my roof and failed to inform me.

It took Elevation 4 months to install my panels and 12 months to actually activate them. Meanwhile I have been getting charged the monthly loan fee since install, on top of 100% of my APS bill. They said they’d refund me the unused 8-month gap, that never happened. During the 12 month waiting period, every employee that “managed” my case started from scratch at every engagement as if they keep zero account notes. Good thing I spent $30k with them.... Decent hardware and warranty, but maybe the most illiterate staff I’ve ever encountered across any B2C engagement. It was almost like the movie Idiocracy if it took place in a business, wild wild stuff.

Elevation installed the highest quality panels available. The process from start to finish was about 6 months which is fast in California. They were attentive and helpful all the way. My system is working at 100 percent.

I find it challenging to believe that this company has a 4.5 rating on this site. The lack of integrity displayed by the Salesperson and Management is appalling. Our Sales representative, Joe **, assured us that he would remain with us throughout the process and that the solar loan would not begin until after the installation was signed off. However, Joe disappeared after signing the paperwork, and two months after Elevation received the money from the Loan company, the solar loan payback started and the panels were not even on the roof. During those two months, we could not check our account to monitor payments, and we were charged interest on the loan. Once the panels were installed, the installers left out a crucial component, which would become a significant problem.

We worked with Elevation for our solar solution in 2019. We purchased 34 panels using the SolarEdge string solution, which Elevation strongly recommended and assured us they would support, maintain and expand for at least ten years. Unfortunately, I have been working with them over the past last month, and they will NOT expand my current system and the only offer they have is to add an additional microinverter system, and not for a reasonable price.