Century Warranty Reviews

When I, feeling terrible about having to cancel my warranty, called in to CWS, I spoke with Zach, and he could not have responded to my unfortunate news in a more understanding, empathetic way. He did not make me feel bad, that is to say, worse than I already did, at all! He, in fact, totally put me at ease, and given where I was mentally, that was a saving grace! I told him we expected to be out the $50 and that it was not a big deal. Bottom line, we received a FULL REFUND!!! Bottom, bottom line, when we get back on our feet and if we decide to get an extended warranty on either of our aging vehicles, it will DEFINITELY be with CWS!!!

I brought my 2016 Chevy Equinox back to the dealer when Century Warranty sent someone to assess my suv. They accused me of hitting the car followed by the axle breaking. I assured them over and over again that it was the opposite of the their perception and that the clicking noise was first, followed by the accident. They refused to believe me. I was forced to pay my deductible and take it on my insurance as an accident. They worked on my car for 9 days and just a few days ago the same noise occurred, I returned it to the shop and again the axle was broken and again they replaced the parts. I was again put in a very dangerous position and still not heard by Keyes Chevrolet, or Century Warranty. They get to decide whether they want to take responsibility even though I pay for a warranty and was not responsible for this accident. This is unthinkable.

When I called Century prior to the repair, a claims person told me that I had to take the car to Lexus (where I bought it) and they would determine what to do. They also identified the Lexus dealer incorrectly as the warranty administrator, whereas the contract identifies Century themselves as the administrator. Called Lexus, they said that Century was not correct. Called Century back and a different agent said he would start a claim and that I should go to the Mercedes dealer of my choice and they would talk to them directly (So, I was like, WTF?, is this a con?). Once the car was at Merc, everything was smooth from my end, so if there was any drama, I don't know about it. Paid my $100 deductible and got my ~$1,100 repair paid for.

I am left to conclude that either I talked to an incompetent employee or that this is part of an active strategy to discourage warranty use (I am not suggesting the latter, only that those are the only two reasons I can think of). I guess I will never know. I will admit I googled Century during this back and forth and the reviews here had me very nervous. And that's why I'm back, to give an honest review. They stepped up and did what was right, but the overall experience leaves me wondering if I should spent the money, and feeling pretty irritated about the stress caused by the first interaction.

I am left wondering what they would have done if the repair cost would have exceeded the contract amount. And then of course, you have to ask yourself, "what is the value proposition of such a warranty?" I am a no-warranty kind of person, but this was my first car with fancy suspension--a known failure point. At the time of my research in buying the car, I determined that a warrant to cover the air ride would be 3-4K, so I felt pretty good about $2300 (the Lexus dealer presumably having paid for the Powertrain part as above).

The warranty runs out in a few months and so I will probably "lose" money on the equation, but I got a good price on the car, and had some peace of mind from the warranty. There is some value to the utility, even if it was not fully exercised. Would I get another Century warranty? I don't know. Would I get another extended warranty of any kind? I don't know, probably depends on the car. I can afford to NOT have the warranty and pay the repairs, even if they are painful.

I guess my advice would be if you can't afford the car without the warranty, you probably shouldn't buy it, UNLESS, you are planning to keep the car for a set period of time and the warranty and depreciation are a part of your overall cost of that ownership period (a lease may be a bargain compared to buying a used car when all factors are considered). For me, this model was the last of its line that had a naturally aspirated V8, so I plan to keep the car for a very long time. Got curious on this, my cost of depreciation and warranty over 3 years has been $468/mo. Comparable leases on the replacement model are $950 to $1,000/mo according to Swapalease, 5-7 years newer, but not any faster! Good luck! Signed, Irritated, but satisfied. Yeah, let's go with that.

We called and were lectured by Lugo. I mean--lectured. Then Tomas came on the phone. Same deal--used engine at 45,000 miles. The current engine is at 65,000 miles. They requested old parts be put on, etc... Not only was Lugo rude and Tomas uninformed, Lugo lied directly to me. He stated that he told our advisor that we could make up the difference in the pricing. Not only did he not tell our advisor that information, he insisted his false statement was true. DON'T BUY CENTURY--THEY ARE LIARS AND CHEATS.

In February the transmission grenaded. The local Ford dealership provided a very fair price for a Ford factory rebuilt transmission. The cost, $2540. Century didn't like the price. Century found a "rebuilt" transmission for $1500 and wanted to ship it to the dealership or limit their portion of payment to the Ford dealership to $1500 with either myself paying the difference or a Ford price-match. I called Century to get the information on the rebuild shop and obtain warranty information on this work. Century would not provide me the information on the company that they stated "rebuilt" the transmission and would not provide me a copy of the promised 12 month x 12,000 mile warranty to view prior to the work being completed.

I've been in the business long enough to know when someone is trying to sell me inferior parts and I'm experienced enough to know when someone is withholding information and/or flat out lying to me. Save your money and/or purchase a warranty from another company that is not associated with the Corporation Trust Center in Wilmington, Delaware.

After purchasing what was explained as a full wrap, comprehensive warranty (pitched by Geoff as a bumper to bumper warranty by the dealer) I had an electrical issue come up on my 2014 Jeep Grand Cherokee (38k miles). This issue appeared in 2016, just several months after buying the vehicle. Century refused to cover the fuel tank pressure sensor. This was the first issue to appear with the vehicle. I paid for the $500 repair out of pocket. The customer service staff I spoke with was rude and dismissive about my issue, which I didn't expect as a customer. These service contacts are just about worthless as far as I can tell and from what others’ reviews have corroborated.

As a consumer, do your due diligence. Look at extended warranties offered through the manufacturer of the vehicle. Note that you can buy coverage well after the point of sale, so if you're buying a used vehicle don't fall victim to the finance manager’s hard sell or pressure to add the warranty. If you're buying a used vehicle, there are always going to be risks that won't be covered by the manufacturer. Buy from a trustworthy dealership and have the vehicle inspected before purchasing. Take the money that you'll spend on a warranty and put it in a savings account where you can pull money from it for necessary repairs.