ADT Solar Reviews

Stay away. Got the solar panels installed 2 months ago. Cant get the system activated. Every call to customer service is a different answer and the promise me that some one will call, no one calls. Reported to Better Business Bureau for a false sales pitch, finally got a response, corrected the issue, now been trying to get system activated no response. Local sales manager gave me his cell phone, doesn't answer texts to get some one to activate. STAY AWAY. Awful customer service. Once your installed they don't care, they got their money. Better Business Bureau contacted again. Ridiculous.

Signed up and was told installation and operational within 3-6 months. It has been over 6 months and its still not operational. ADT Solar does not call or email to give any indication what the hold up is. Even if this works out in the end, I would not recommend as the pain of not knowing what is going on is not worth it.

We signed our Solar Contract with ADT in July 2022 with the promise of our panels being operational within 3 months. We're now in October 2023 and our panels still aren't operational! We have probably spoken with every single employee and manager in ADT over the last year and a half to be told we would be operational within "2 weeks." Every time we were escalated to a manager, we were given more false promises.

If you are considering buying ADT Solar Panels...DON'T... The installation and startup of the system was a headache and after a year of usage I have found it to be a bad investment and actually spending more money than if I had stayed with the normal power company. My system was designed to allow for the power company to buy back the unused solar energy stored in the panels which should create a negative balance in my power bill from the utility company several months a year and actually save money overall (including the cost to finance the equipment).

They oversell the product, and make promises they don't keep. They also have not followed thru on paperwork necessary for REC payments. My system has been in for a year and they have failed to submit paperwork needed to obtain REC credit payments. The system does not produce as predicted. Pick someone else.

We signed up through Sunpro Solar in Apr 2021. Only recently we found out that it’s now ADT Solar. Our house was put under contract to be sold 2 weeks ago and during the inspection the inspector found water damage in the attic. Had 2 roofing companies come out to inspect the roof and both said that nails from the solar panels had cracked a board in the trusses and that is what was causing the leak. Also found out that the roof which I was told was 8 years at installation which makes it 10 years now. After the 2 roofing companies came out both informed me that the roof is the original roof. I have been trying to get this issue taken care of and have them either cancel my loan and take these panels away and then pay what it would cost to fix where the leak happened or pay the amount it cost to fix the damage by the water leak. No response. Said would get back asap and that was over a week ago.

They promised that we would never pay for electricity again. Now we are paying the debt and the electricity. The panels does not produce the energy stated in the contract and ADT refuse to install more panels. We will have to make a claim every year for under production in order to receive a check. The seller made a calculation of the production needed and the amount of the panels we need to cover 100% of electricity. We feel cheated and we regret having trusted that company.

I had my system installed in May of 2022 and because of installation incompetence, my system failed inspection. Then the permit expired and the project had to reapply. After 6 customer service reps and over a year of fighting with them to fix my situation, it was finally connected to the grid on 8-15-23 the longest and most infuriating company I have ever dealt with. Be very careful dealing with a large company that does not care about their customers. You are just a number and as soon as they got their money from the finance company for the install they checked out.

They don't return phone calls. I am now paying for an array that isn't running as they installed 60 Amp fuses that required 40 (which could have caused a fire). They ordered fuses and said it would be 2 weeks. Finally received an email (to which they rarely reply) that told me that the installer would be our yesterday and replace the fuses and commission system. No one showed up. No one responds, and no one answers the phone. They are horrible. BBB complaint is next and anywhere else I can find.

We were told that the system that they designed for our home would give us a 133% off set and we would have no true up bill, that did not happen, we got a $2000 true up. Then I was told that the system was not producing what it supposed to and that it was only off by 259.8 kwh and in order to be compensated it must be off by at least 300kwh, so now I have to go through the expense of adding panels. My advice for anyone is to ask the right questions, get guarantees, when they didn't deliver in the beginning with the timeline they promised they had to pay my solar payment twice. If they tell you that you need 10 panels do yourself a favor and tell them you want 12 or 15.